The AI provider has integrated its natural language processing into Amadeus' ecosystem
Amadeus is partnering with artificial intelligence and machine learning technology provider Aimendo to provide automated communication between travel advisors and travellers.
As a result of the collaboration, Aimendo has integrated its natural language processing into Amadeus' ecosystem via Amadeus Web Services.
Travel agencies using Amadeus also can integrate it into their own ecosystems.
The technology can then automate some agent tasks, freeing up time for travel agents to concentrate on more complex problems.
For example, if a traveller sends an email asking for the best flight between two cities on a certain date, the integrated platform can write a response with available flights and the ability to book.
Requests that are more complicated are automatically forwarded to the correct employee or department within each agency.
Agencies can configure the degree to which request processing is automated to reflect their own customer service standards and Aimendo has a 90% to 92% success rate on extracting, routing and processing requests.
For more information, visit www.amadeus.com