Dubai’s Queen Elizabeth 2 Hotel appoints new GM

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Shaileen Jiwa is the new GM at Dubai's Queen Elizabeth 2 Hotel

Queen Elizabeth 2 Hotel, managed by Accor, has announced the appointment of Shaileen Jiwa as its new General Manager, effective June 2025.

Relocating to the UAE from Kenya, Jiwa brings more than 20 years of global hospitality leadership to one of Dubai’s most iconic heritage hotels.

In her new role, Jiwa will oversee all operations of the Queen Elizabeth 2 (QE2), a legendary ocean liner turned floating hotel with 447 rooms and suites and four distinct dining venues.

“As we continue to reimagine this iconic ship for today’s travellers, [Jiwa’s] leadership will be instrumental in shaping guest experiences that honour the vessel’s storied past while embracing its future potential,” said Mark Sawkins, VP Operations for IMET, Sofitel Legend, Sofitel, MGallery & Emblems at Accor.

Queen Elizabeth 2 Hotel in Dubai

Originally from Nairobi, Jiwa’s career spans senior leadership roles at world-class properties, including Tribe and Trademark Hotels in Nairobi, the iconic Drake Hotel and Canada’s first Canopy by Hilton in Toronto.

In her most recent role, as GM at MGallery Gem Forest Nairobi, Jiwa led the pre-opening and operational launch, establishing the property as a standout in the Kenyan market.

Her leadership style is characterised by strategic vision and a commitment to creating memorable guest experiences, earning her a reputation for building high-performing, inclusive teams.

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Commenting on her appointment, Jiwa said: “It is an honour and privilege to take the helm of this historic property. The Queen Elizabeth 2 is more than a hotel, it’s a destination with a legacy, a story, and global recognition.

“I look forward to working with an exceptional team to deliver memorable experiences, foster a culture of excellence and continue building on the ship’s remarkable heritage while shaping its future”.

Permanently docked at Dubai’s Port Rashid, the QE2 Hotel combines rich maritime history with modern hospitality, making it a sought-after destination for both leisure and events in Dubai.

Alongside its 447 thoughtfully renovated rooms and suites, the hotel offers four dining venues, including The Golden Lion, Dubai’s oldest pub, and the Queens Grill, known for its classic Afternoon Tea.

For more information, visit www.qe2.com