KLM launches Covid-19 document verification service

Upload@Home allows eligible passengers to verify their documents up to five hours before departure

KLM has launched a new Covid-19 documentation checking service allowing customers to pre-validate documents required by their destination of travel.

According to the Dutch carrier, the “free and voluntary” Upload@Home service allows passengers to verify their documentation in advance and helps to speed up the check-in process at the airport.

Eligible customers will receive an invitation to participate and can upload their documents up to five hours before departure. The result is then sent by email within an hour.

Participating customers will only need to show their passport or ID card and any visa at the airport, although KLM recommends passengers should always take hard copies of the required Covid-19-related documents with them to the airport, as they may have to present them when they reach their final destination.

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The service is available on all KLM flights to Amsterdam, as well as services from or via Amsterdam to Curacao, Dubai, Lima, St Martin, Istanbul, Germany and Spain, with more destinations expected to be added in the near future.

Abu Dhabi-based Etihad Airways recently launched a similar service called Verified to Fly.

Commenting on the news, KLM senior vice-president digital Pieter Groeneveld said: “KLM’s Covid-19 Upload@Home is a great example of how digitisation and human work can go hand in hand to offer the customer the best possible experience.

“This innovative self-service was developed quickly and in-house. In the near future, we will look at which new destinations we can offer Upload@Home to.”

For more information, visit klm.com.