Oman's Salalah International named among world’s best airports

Oman's Salalah International named among world’s best airports

Airports Council International World and Amadeus partnered to compile passenger data

The Airport Service Quality (ASQ) Awards, a global airport customer experience measurement programme, has announced its 2023 winners. 

ACI World’s annual ASQ Awards recognise airport excellence in customer experience worldwide based on data from departures and arrivals surveys.

Committed to rigorous and scientific methodology, ASQ’s approach is anchored in live research conducted through surveys administered directly to travellers at the airport, capturing their satisfaction levels on the day of travel. 

Salalah International in Oman is among one of nine airports to gain top ranking across all judging criteria, including cleanliness, staff dedication, easy airport transit and passenger enjoyment.

The top-ranking airports are:

  • Salalah International in Oman
  • Greenville-Spartanburg International in South Carolina
  • Gerald R. Ford International in Michigan
  • Rome Fiumicino in Italy
  • Casablanca Mohammed V International in Morocco
  • Izmir Adnan Menderes in Turkey
  • Guayaquil International in Ecuador
  • Sultan Hasanuddin International in Indonesia
  • Yogyakarta International Airport in Indonesia

ACI World and sponsor Amadeus will celebrate the 2023 ASQ Awards winners at the ASQ Awards Gala Dinner during the 2024 ACI World Customer Experience Summit and Exhibition, taking place from 23 to 26 September in Atlanta, USA.

ACI World director general Luis Felipe de Oliveira said: “We're delighted that, in 2023, the ASQ programme surpassed 400 participating airports in a historical record reflecting our members’ commitment to placing the passenger first. Likewise, we thank the guests who dedicated their precious time to providing feedback in close to 600,000 surveys. 

"The future success of airports hinges on the unwavering commitment to delivering a stellar customer experience at every touchpoint. In an era where passenger expectations are evolving rapidly, excellence in customer service isn’t just a goal; it’s the key to ensuring airports remain not just gateways, but memorable destinations in themselves.”

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Amadeus EVP Airport & Airline Operations Rudy Daniello added: “Over the past few years many airports have applied technologies like self-service and biometrics to improve the experience for passengers across key airport touch points. 

"What we’re seeing now is a desire to move to the next level by working more collaboratively with airlines and other partners to better manage the impact of disruption. The management of disruptions is a defining issue for passengers, so we look forward to working closely with the industry as it develops new approaches that deliver improved outcomes for passengers.”

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