Riyadh airport to provide flight info for hearing impaired passengers

Riyadh airport to provide flight info for hearing impaired passengers

The sign language function will be added to the airport’s interactive chat service

King Khalid International Airport (KKIA) in Riyadh, Saudi Arabia has become the first airport in the world to begin providing flight information and notifications in sign language.

The airport, which welcomes 28.5 million travellers each year, has launched the new sign language feature as part of an update to its interactive chat service powered by artificial intelligence on both Twitter and WhatsApp. Travellers who are hearing impaired can use the service for updates on flight statuses and airport services.

It has not been confirmed whether the sign language support will adopt Saudi Sign Language(SSL) , Unified Arabic Sign Language (UASL) or American Sign Language (ASL).


Commenting on the announcement, Riyadh Airports CEO, Eng Mohammed bin Abdullah Al-Maghlouth said: “By launching the updated version of the interactive service, we aim to enhance passengers’ experiences through King Khalid International Airport, as we apply artificial intelligence to create an engaging experience through social channels, as well as providing an unparalleled travel experience for people with different abilities.” 

King Khalid International Airport currently services more than 51 domestic and international airlines connecting Riyadh to more than 100 destinations in the world.

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