The partnership will see the automation of multiple processes to free up agents' time
Amadeus has signed an agreement with Travel International – Terminals Group, based in Abu Dhabi.
The collaboration is designed to enhance customer service and bolster the travel company's online presence, as well as improving efficiency behind the scenes.
At the heart of the partnership is the adoption of the Amadeus Online Suite, an omni-channel e-commerce solution that will deliver high-quality tailored content to customers.
The companies will also collaborate on the deployment of automation tools, such as Amadeus Robotics solutions Auto-Ticketing and Quality Control, which automate the ticket issuance and streamline PNR quality processes, freeing up agents’ time from manual tasks while improving the overall business efficiency.
The agreement also includes the development of Amadeus B2B Wallet, a payment solution that ensures secure, seamless transactions.
Travel International - Terminals Group CEO Ali Bin Jarais said: "This partnership will allow us to leverage state-of-the-art solutions that enhance our customer service and streamline our operations. We're confident that the Amadeus technology we have selected will provide numerous efficiency gains and enable our team to elevate the overall travel experience for our customers."
Amadeus Gulf managing director Ernesto Sanchez Beaumont added: "Our award-winning technology will empower this well-respected travel company to deliver best-in-class customer service, reduce costs and inefficiencies through optimised operations, and facilitate business growth. We look forward to a long and fruitful partnership."
For more information, visit www.amadeus.com