UAE airline Etihad launches pioneering visa advice portal for passengers

Etihad Airways has implemented an online chat feature on its website designed to ensure customers have the latest accurate information regarding required travel documents prior to travel.

To access the feature, passengers must click on the "

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Frederic Leger, IATA's Senior Vice President Products and Services, added: "Helping guests prepare for their journey is a key element for a smooth travel experience. Etihad's initiative to provide visa information via chatbot opens a further channel for passengers to check their travel requirements and supports the automation of the travel experience. IATA is proud to enable and assist this great initiative through its new Timatic AutoCheck."

The introduction of the automated feature relieves the need for guests to invest valuable time scouring the internet or contacting customer service centres to confirm their travel documentation requirements.

For more information, visit www.etihad.com

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