Chatlyn expands into the UAE with new...

The tech company provides hospitality entities with AI-powered services

Chatlyn, a developer of guest experience software, is opening a new office in Dubai.

This strategic expansion is set to enhance Chatlyn’s presence in the Middle East and cater to the growing demand for advanced AI-powered communication solutions in the hospitality industry.

Chatlyn was founded at the end of 2022 by industry veterans Matthias Haubner, Michael Urbanek and Nicolas Vorsteher (co-founder of Pre Screen, an HR software company sold to Germany’s XING in 2017).

In less than two years, Chatlyn has achieved significant milestones with the team expanding from just three to more than 30 employees stationed across three offices in Austria, Spain and Germany. The company now supports more than 1,000 properties globally with its software, which includes the most advanced AI chatbot on the market.

Built on an AI-powered platform, Chatlyn’s product suite is designed to revolutionise how hospitality businesses engage with customers, offering features such as an omnichannel inbox, AI assistants and an Automation Studio. Chatlyn also offers integration and communication across various platforms, including web chat, WhatsApp, email and social media to ensure that every customer interaction is optimised for satisfaction and efficiency.

"Our expansion into Dubai marks a significant step in our commitment to the Middle East, where we have already seen substantial success with prominent brands," said Nicolas Vorsteher, Co-founder of Chatlyn. "Dubai, as a hub for hospitality innovation, presents an unparalleled opportunity for Chatlyn to bring our specialised tools and solutions closer to our clients."

To date, chatlyn’s systems have successfully managed more than 1 million messages, showing the scale that the company operates at.

The new office in Dubai will serve as a focal point for sales, support and operations in the region, further strengthening Chatlyn’s ability to offer real-time, tailored customer service solutions.

"Our goal is to empower hospitality brands with technology that not only meets but exceeds the expectations of a modern traveller," added Matthias Haubner, Co-founder of Chatlyn. "Our presence in Dubai will help us achieve that by providing local insights and support to our clients."

For more information visit www.chatlyn.com

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