Online travel agent Cleartrip launches new customer-focused features

Online travel agent Cleartrip launches new customer-focused features

The features include special fares for students and senior citizens

In an effort to make travel more accessible to its customers, online travel agency Cleartrip has announced the launch of new customer-centric features on its platform. 

From offering discounted fares for certain categories, to instilling customer confidence through 'medi-cancel' refund and international travel insurance, the features are designed to address pain points in the travel booking process.

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The new features include:

  • Special fares: Discounted airfares will be offered to students and senior citizens

  • Pay later: Users will now be able to book tickets through credit offered by pay-later vendors on the Cleartrip platform

  • Cleartrip medi-cancel refund: In case of an unexpected medical emergency, illness or injury, medi-cancel refund will offer airline credit to customers against airline cancellation charges. 

  • International travel insurance: By opting for Cleartrip’s international travel insurance, customers benefit from financial assistance in case of medical expenses, loss of checked-in baggage, trip delays, cancellations or missed flight connections.


Commenting on the announcement, Cleartrip chief business officer, Prahlad Krishnamurti said: “At Cleartrip, ‘customer centricity’ is not just another item on our checklist, but a framework that defines us on a cellular level. We pay close attention to the evolving needs of our customers and understand that three main factors shape their travelling decisions – flexibility, affordability, and safety. 

"In line with this, we have rolled out multiple offerings that address these determinants and exceed a user’s expectations. We are confident that these will help make seamless travel a reality for a larger user base and transform it into a stress-free experience.”

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