Dubai Airport recognised for inclusive accessibility

Dubai Airport recognised for inclusive accessibility

ACI accreditation helps airports evaluate and improve their accessibility culture

Dubai International (DXB) has received an accreditation from Airports Council International (ACI) under its Accessibility Enhancement Accreditation Programme this July (2023).

The accreditation recognises DXB’s ongoing prioritisation of an inclusive airport experience for passengers with both physical and hidden disabilities. 

DXB recently launched a phased, two-year plan to improve the travel experience for both passengers and employees with disabilities. The plan includes initiatives such as launching a travel planner for pre-travel preparation, designing an autism-friendly route through the airport and implementing a large-scale training programme.

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Dubai Airports chief operating officer Majed Al Joker said: “DXB is leading the way to make travel more inclusive by introducing thoughtfully designed infrastructure, such as a prioritised route through check-in, passport control and security Our goal is to see the needs of travellers met at every touchpoint of the journey, especially those with hidden disabilities, such as autism, chronic fatigue and pain. 

"This prestigious ACI accreditation is a testament to our success so far and reaffirms our efforts as we continue to prioritise passengers' rights as an inseparable part of our guest experience.” 

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