Etihad Airways earns five-star rating at Apex Awards

Airline lands accolade for a third consecutive year

Etihad Airways, the UAE’s national airline, has been rated as a Five-Star Global Airline by the Airline Passenger Experience Association (APEX) for the third consecutive year.  

The APEX Five Star Airline Awards were created based on neutral, third-party passenger feedback and insights gathered in partnership with TripIt from Concur, the world’s highest-rated travel-organising app. 

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Commenting on the recognition from APEX, Etihad chief executive officer Antonoaldo Neves said: “Our guests are at the heart of all we do, and we are immensely proud to retain our five-star rating for the third year in a row. 

"We strive to deliver world-class service for our guests, inspired by the traditional Emirati hospitality of our home in Abu Dhabi, and we will continue to push the boundaries of the industry even higher.”

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For the 2024 awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. The awards are independently certified by a professional external auditing company.

The recognition comes as Etihad prepares to launch three new destinations, with flights to Dusseldorf launching on 28 September, Copenhagen on 29 September and Osaka on 1 October 2023.

For more information, visit www.etihad.com