Airline lands accolade for a third consecutive year
Etihad Airways, the UAE’s national airline, has been rated as a Five-Star Global Airline by the Airline Passenger Experience Association (APEX) for the third consecutive year.
The APEX Five Star Airline Awards were created based on neutral, third-party passenger feedback and insights gathered in partnership with TripIt from Concur, the world’s highest-rated travel-organising app.
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Commenting on the recognition from APEX, Etihad chief executive officer Antonoaldo Neves said: “Our guests are at the heart of all we do, and we are immensely proud to retain our five-star rating for the third year in a row.
"We strive to deliver world-class service for our guests, inspired by the traditional Emirati hospitality of our home in Abu Dhabi, and we will continue to push the boundaries of the industry even higher.”
For the 2024 awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. The awards are independently certified by a professional external auditing company.
The recognition comes as Etihad prepares to launch three new destinations, with flights to Dusseldorf launching on 28 September, Copenhagen on 29 September and Osaka on 1 October 2023.
For more information, visit www.etihad.com