Accor to offer hotel + flight package bookings with Expedia tie-in

Accor to offer hotel + flight package bookings with Expedia tie-in

Hotel group aims to target package travellers who stay twice as long and book twice as early as non-package travellers

Accor is to use an Expedia white label template to power a new website allowing travellers to add flights to hotel stays.

The ‘Flight + Hotel’ initiative enables the hotel giant to tap into high-value package travellers who it estimates on average cancel 75% less, stay twice as long and book twice as early compared to non-package travellers.

The new solution allows Accor guests to attach flights to their hotel bookings with Expedia Group’s global supply of more than 500 airlines. 

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Travellers will be given the choice to self-serve via an artificial intelligence-powered virtual agent, an online help centre for frequently asked questions, or multi-national, multi-lingual customer direct service via global contact centres.

The French hospitality group’s loyalty scheme, ALL – Accor Live Limitless, will be integrating into the system.

It could be a while before the service is available to travellers in the GCC-based countries. It will first be unveiled in Australia later this year, to be followed by the UK, France and Germany.


Expedia for Business president Ariane Gorin said: “By using Expedia Group’s open world platform, Accor’s travellers will have access to our global supply of airlines along with our multi-lingual traveller support services, and will be able to earn Accor loyalty points in a seamless end-to-end experience.

“Accor itself will now be able to increase brand loyalty, grow revenues and attract the high-value package traveller.”

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