The guest journey is digitised from pre-arrival to check-out – even carbon emissions are automatically calculated
Dubai-based Ink Hotel has signed an agreement with Hitek, part of UAE-based smart and green facilities management group Farnek, to use its hospitality app, Flexi-Guest.
The Flexi-Guest app, which was developed in-house by Hitek, will interface with the hotel’s property management system (PMS) affording guests a suite of services from uploading travel documents (such as vaccination certificates), ordering a car on arrival, room service and laundry.
The hotel app can also send guests automated electronic updates and alerts, e-registration documents, e-invoices and e-receipts
Ink Hotel general manager Judit Toth said: “One major factor for adopting Flexi-Guest is that it can interface with our property management system and our point-of-sale terminals, affording a seamless process, from order to delivery and ultimately guest folio.”
Toth added: “Flexi-Guest supports our key strategic operational objectives. First and foremost, it offers an enhanced customer experience, providing a seamless pre-arrival and check-in procedure, which will appeal to our guests.”
While the app streamlines processes for the guest, the benefits to the hotel are more cost-efficient operations and the chance to drive incremental revenue through room service and e-concierge services.
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Ink is tech-led hotel brand aimed at the tech-savvy Millennials and Zoomers, developed by Dubai-based Vivere Hospitality.
Opened earlier this year and located in the Al Jaddaf waterfront community, Dubai's Ink Hotel is a boutique property consisting of just 63 rooms – making it one of the smallest in Dubai. Facilities include a restaurant, a coffee bar and a rooftop swimming pool.
Hitek completed a six-month pilot of the app at the Expo Village, managing the reservations, concierge and front office services and housekeeping for the 2,273 apartments located at Expo 2022.
Green Ink: Sustainability Benefits
Commenting on the partnership, Hitek managing director Javeria Aijaz said: “Another outstanding aspect of Flexi-Guest is the sustainability feature. The app can estimate the carbon emissions generated by any guest during their stay and provide a cost should the guest wish to offset their carbon footprint.”
The Ink Hotel’s other green credentials include rooftop solar panels, organic soap and shower gel and room key cards. The staff uniforms are made from sustainable materials and refillable glass water bottles are used in the place of single use plastic.
“We are also looking at adding Farnek’s Hotel Optimizer software, which can record, analyse and benchmark our energy and water consumption, as well as waste generation, which will support our ambitions to operate more sustainably and limit our impact on the environment,” added Toth.
For more information, visit www.hitekservices.com