The partnership will enhance the agency’s e-commerce platform and customer service tools
Jamal Travel Agency, a UAE-based travel and tourism service provider, is working with Amadeus to launch its B2B and B2C e-commerce platform.
The multi-year agreement will allow Jamal Travel Agency to implement key Amadeus products, including Amadeus Selling Platform Connect, Amadeus Ticket Changer, Amadeus B2B Wallet, Amadeus Value Hotels and later, Amadeus Fare Optimiser.
Amadeus’ technology solutions should help achieve the company’s strategic objectives for greater efficiency, increased profitability and entry into new markets.
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Amadeus Gulf managing director Ernesto Sanchez Beaumont said: “We are primed to help Jamal Travel Agency grow its position as a leading travel agency by helping the company launch its exciting new B2B and B2C e-commerce platform. Our aim at Amadeus is to help travel agencies navigate through the current challenges and help renew travel by delivering what customers need," added Beaumont.
Jamal Travel Agency founder and managing director Sainulabdeen Salim said: “Our partnership with Amadeus is focused on increasing productivity, streamlining customer service and giving our commercial teams access to more markets.
"We will also be able to offer customers greater control in managing their travel bookings and process payments seamlessly and securely through our e-commerce platform. We are confident this new alliance with Amadeus will reinforce our position as a trusted and favourable travel partner among the business community and leisure travellers."
For more information, visit www.amadeus.com